a) Upon presentation of a valid Membership Card to your server, you will receive one (1) complimentary meal when accompanied by one or more dining guests, provided at least one (1) other meal is purchased. The complimentary portion of your bill is determined by dividing the total food bill (excluding beverages, tobacco, taxes and gratuities) by the number of people in the dining party, and subtracting that amount from the original bill. Limit one (1) card per table, per party, per occasion only. Dining benefits are non-transferable. Not valid with any other promotions and/or discounts. Your Membership Card will be honored for all dining periods at any of the FHI Group of Hotels’ participating Restaurants in Malaysia. • 50% for Member and one guest. • 33.3% for Member and two guests. • 25% for Member and three guests or up to a maximum of 12 guests. • 25% for Member dining alone.
b) Member will receive (1) RM20 cash voucher and (1) RM30 cash voucher to be used at any of the FHI Group of Hotels’ participating restaurants in Malaysia.
c) Member will receive one (1) complimentary breakfast per day when staying at any participating FHI Group of Hotels in Malaysia.
d) One (1) Special Occasion Certificate for 50% discount on the total food bill when dining at any of the FHI Group of Hotels’ participating Restaurants in Malaysia of a table of eight (8) to twelve (12) people. Not valid with any other promotions and/or discounts.
e) One (1) complimentary bottle of house wine (to be chosen by HOTEL), or one (1) complimentary appetizer (to be chosen by HOTEL) or one (1) complimentary dessert (to be chosen by HOTEL) to be enjoyed when dining at any of the FHI Group of Hotels’ participating Restaurants in Malaysia. Valid only when dining with six (6) or more guests. Not valid with any other promotions and/or discounts.
f) One (1) Certificate for one (1) complimentary one-kilogram (1kg) cake when dining at any of the FHI Group of Hotels’ participating Restaurants in Malaysia. 24-hour prior reservation required.
g) One (1) Certificate for two (2) complimentary drinks (alcoholic or non-alcoholic) when dining at any of the FHI Group of Hotels’ participating Restaurants or Lobby Lounge in Malaysia.
h) One (1) Certificate valid for one (1) complimentary Set Lunch or Lunch Buffet or High Tea for two.
i.) Ten-percent discount (10%) for in-room dining and mini-bar (excluding alcoholic beverages, cigarettes and cigar) for their Stay in any of the participating FHI Hotels in Malaysia.
2. Guest Room Benefits: The following Guest Room benefits are not applicable during Grand Prix Formula One period and peak period, eve of and on public holidays. Not valid for bookings through travel agents, or for group or block bookings. Members need not be present at the time of their guest’s check-in. Reservations must be made in advance and are subject to room availability restrictions. A valid Membership number must be provided upon time of advance reservation for Member and/or guest(s).
a) One (1) Certificate valid for one (1) complimentary night stay (room only) valid at any participating FHI Group of Hotels in Malaysia inclusive of one (1) complimentary breakfast. Transferable, subject to written authorization from Member. Prior reservation required and subject to room availability. A Special Room Rate is extended in conjunction with the usage of Complimentary Night Stay Certificate during peak season, eve of and on public holidays excluding the Grand Prix Formula One period.
b) Five (5) certificates each entitling Member to a complimentary upgrade to the next category for five (5) consecutive room nights at any participating FHI Group of Hotels in Malaysia. Subject to availability upon check-in to the HOTEL and applicable to only paid bookings. Not valid when using any complimentary night Certificate(s). Transferable. Subject to written authorization from Member.
c) Members will receive ten percent discount (10%) on any published Promotional Rate when staying at any of the participating Hotels in Malaysia. Surcharge may be applicable during peak seasons, eve of an on public holidays. Subject to room availability. Member/Membership need not be present at time of his/her guest(s) check-in to qualify for the above rates.
d) Member will receive a fifty percent (50%) off published room rate, single/double occupancy during weekend (Friday to Sunday) and forty percent (40%) during weekday (Monday to Thursday) at any participating FHI Group of Hotels in Sydney, Australia. Transferable. For the Member’s referral guests will receive a forty percent (40%) off published room rate, single/double occupancy during weekend (Friday to Sunday) and thirty percent (30%) during weekday (Monday to Thursday) at any participating FHI Group of Hotels in Sydney, Australia. Transferable. Not applicable for block bookings of more than ten (10) rooms. Prior reservation required and subject to room availability.
3. Referral Card Incentive: Member will receive one (1) complimentary RM50 Meal Certificate to be enjoyed at any of the FHI Group of Hotels’ participating Restaurants in Malaysia upon the submission of names of five (5) friends or colleagues to be solicited for potential membership where two (2) become Members.
4. Birthday/Wedding Anniversary Benefit: Member will receive one (1) Certificate valid for one (1) complimentary bottle of house wine or any two (2) desserts to be enjoyed during the week of their Birthday or Wedding Anniversary at any of the FHI Group of Hotels’ participating Restaurants in Malaysia. Non-transferable. Bottle may not be removed from Restaurant.
5. Swimming Pool Benefit: One (1) Certificate valid for ten (10) complimentary visits for up to four (4) persons per visit at The Federal Kuala Lumpur’s Swimming Pool upon presentation of a valid Membership Card. Non-Transferable.
6. Renewal Incentive Benefits: As a thank you for renewal of Membership, Member will receive One (1) Complimentary RM50 Meal Certificate to be enjoyed at any of the FHI Group of Hotels' participating Restaurants in Malaysia.
TERMS & CONDITIONS
(i) Acceptance: Use of the membership card constitutes acceptance of the terms and conditions listed herein.
(ii) Membership Card: The membership card is the property of the issuing agent and must be returned upon request; valid until the expiry date featured on the membership card, which shall be one year after initial purchase date; has no cash value and does not guarantee any dining reservation.
(iii) Membership Benefit Conditions: All benefits are subject to availability; valid seven days a week, unless otherwise specified, excluding Black Out Dates below; valid until the expiry date featured on the membership card and may not be used in conjunction with any other discount or promotional offer. Membership discounts exclude applicable taxes, service charges and gratuities.
(iv) Black Out Dates: All benefits shall not be valid on the following dates: New Year’s Eve, Christmas Day, Christmas Eve, Valentine’s Day and Easter Day.
(v) Transferable and Non-transferable Benefits:
A. Transferable: Benefits may be used by the Member or by a Member’s guest. The Member/Membership Card need not be present at time of guests’ use of the benefit.
B. Non-transferable: Benefits may be used only by the Member and upon presentation of their valid Membership Card. Proof of identification may be required by Hotel.
(vi) Certificates: Only one (1) set of certificates per Member per membership term. Hotels must be notified of the intended use of certificates at the time of advance reservation. Certificates are valid seven (7) days a week , unless otherwise specified, up to the expiration date printed on said certificates and such validity will not be extended; may not be used in conjunction with any other discount or promotional offer; and have no cash value. Cash/Thank you Certificates: Excluding applicable taxes, service charges and gratuities.
(vii) Modification (Hotel/Restaurant & Benefit Changes): At the time of going to print, all hotels detailed in the membership collateral are participating hotel(s) within the membership program. Participating hotel(s)/restaurants may cease to honor benefits without prior notice. Benefits may also be subject to change without prior notice. Wherever possible, Members will be kept updated on all such modifications. Members can also verify restaurant participation & benefits by calling Customer Service. Membership Program marketing agent declines any responsibility for any such modification.
(viii) Currency Exchange: All amounts listed in US$ may be charged/calculated in local currency using current rates of exchange.
(ix) Lost/Stolen Membership Materials:All lost or stolen certificates will not be replaced. Lost or stolen membership cards must be reported to Customer Service. A processing fee of US$ 20.00 will be charged for each replacement membership card, which will be issued with the same expiration date as the previously issued card.
(x) Cancellations: Cancellation of Membership will be honored up to ten (10) days from the date of issue, but no refund will be issued until the membership card and all certificates have been returned unused to a Customer Service Office. Refund amount will be excluding shipping & handling charges.
(xi) Limitation of Liability: In no event shall the owners, operators, franchisors or licensors of any hotel that may accept the benefits of membership herein, or any of their affiliated or subsidiary companies, or their directors, agents, managers, or employees, or the proprietor or the marketing agent of the Membership Program (hereinafter collectively “Protected Parties”) be liable for any indirect, special or consequential damages; and without limiting the generality thereof, including any loss, cost or damage to, or suffered by, the Member or others, arising from defects, negligence, delays, failure of performance or non-performance, including all claims, demands, obligations, liabilities, indebtedness, breaches of contract, breaches of duty or of any relationship, liability for acts, omissions, misfeasance, malfeasance, damages of every type, nature or kind suffered by Members or others, resulting from the action, or inaction of the hotel or its agents or employees in connection with the Benefits provided to Member herein. In the event of a breach of any of the provisions hereof by any Protected Party, the extent of any liability of any such Protected Party shall be limited to the amounts paid by Member as a subscription for membership in the marketing program.