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Top 10 Customer Service Questions

  1. What is CLUBHOTEL?
  2. What is the difference between CLUBHOTEL and a local membership program?
  3. How do I renew my membership?
  4. How do I get a replacement card for a lost or stolen CLUBHOTEL card?
  5. How long does it take to receive my CLUBHOTEL card?
  6. How do I activate my CLUBHOTEL website account?
  7. How do I change my Username or password?
  8. How do I cancel my membership?
  9. Can I modify or cancel my hotel reservation online?
  10. Can I make reservations online for non-CLUBHOTEL properties?

What is CLUBHOTEL?

CLUBHOTEL is a global network of four and five-star hotels, providing reciprocal benefits and recognition to a worldwide membership base. Simply present your CLUBHOTEL card at any participating property to enjoy your benefits. See the list of Participating Hotels on the website and visit the Member Benefits section for more information.

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What is the difference between CLUBHOTEL and a local membership program?

A CLUBHOTEL membership provides you with discounted dining and room rates at over 540 hotels worldwide. A local membership program provides you with additional discounts, for example a free nights stay or valuable dining certificates, at a specific hotel or group of hotels. Membership to most all local membership programs come with a complimentary CLUBHOTEL card and membership.

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How do I renew my membership?

You can easily renew your membership on the CLUBHOTEL website. When you are logged into your account and your expiration date is near, you will see a reminder of what date your card will expire and will have the option to Renew Now. You can also renew your membership by simply calling your local Customer Service center or by sending us an email. Please visit the Customer Service section on our website for contact information.

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How do I get a replacement card for a lost or stolen CLUBHOTEL card?

Simply send us an email or call your local Customer Service center and ask for a replacement card. Please visit the Customer Service section on our website for contact information.

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How long does it take to receive my CLUBHOTEL card?

All membership cards are shipped to the address given by the member between 2 to 4 weeks of purchase. In the meantime, upon purchasing your card online, you are provided with a temporary printable card online that is valid at selected participating CLUBHOTEL properties.

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How do I activate my CLUBHOTEL website account?

You must be a CLUBHOTEL member in order to create a website account. Click on the Sign-In menu from the homepage. On that page please then click on the Active Your Online Account link. You will need to provide your membership number, last name and username. You will then receive an email with a temporary password.

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How do I change my Username or password?

Once you’re Signed-In to your account you can update your login information by clicking on the Profile link on the left. Please note that you must know your previous password in order to change it. If you don’t know your password and would like to change it, please click on the Forgot Your Password link on the Sign-In page.

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How do I cancel my membership?

You may cancel your membership by giving notice in writing and by returning the membership card and all certificates within 10 days of receiving the membership pack. Please read the complete Terms & Conditions of membership prior to purchase.

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Can I modify or cancel my hotel reservation online?

You can cancel or modify an existing reservation made on-line by logging into your CLUBHOTEL website account, calling your local Customer Service center or by sending us an email. Please visit the Customer Service section on our website for contact information.

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Can I make reservations online for non-CLUBHOTEL properties?

You can make hotel reservations at both CLUBHOTEL and non-CLUBHOTEL properties as long as you are a CLUBHOTEL member. Keep in mind that you will NOT receive CLUBHOTEL benefits at hotels that do not participate in CLUBHOTEL and it is very likely that there is a CLUBHOTEL property nearby.

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