Most Common Customer Service Questions

1. What is CLUBHOTEL?
2. What is the difference between CLUBHOTEL and a local membership program?
3. How do I renew my membership?
4. How do I get a replacement card for a lost or stolen CLUBHOTEL card?
5. How long does it take to receive my CLUBHOTEL card?
6. How do I activate my CLUBHOTEL website account?
7. How do I change my Username or password?
8. How do I cancel my membership?
9. Can I modify or cancel my hotel reservation online?
10. Can I make reservations online for non-CLUBHOTEL properties?